31364_A4 Welcome Pack 03.06.19.indd

Deliveries & Remedial Items To ensure the safety of our drivers please ensure there is someone available to accept and help unload the delivery. Should any materials be missing on delivery please report this to the driver and also make a note on the delivery note to that effect. Please check your deliveries within 48 hours of receipt for any damage as failure to report any issues of this nature within that time period may result in you being charged for replacement items. Replacement products will generally arrive on your next delivery – should you require them sooner please speak to the service team regarding this. Faulty products will be replaced on a “credit on return” basis. HERITAGE TRADE FRAMES DELIVERIES AND AFTER SALES INFORMATION www. heritagetradeframes .co.uk 01204 664700 HERITAGE TRADE FRAMES WINDOW AND DOOR ORDER FORM Site drops and special delivery requests From time to time you may require a site drop or require your delivery at a specific time. While we will always try to accommodate this request, to help us with this, please can you speak to our despatch team and provide as much notice as possible to avoid disappointment. DELIVERIES AND AFTER SALES INFORMATION We are a industry leading trade supplier of PVCu and aluminium products