31364_A4 Welcome Pack 03.06.19.indd

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Contents Welcome to trading with Heritage Trade frames Contact information for office and sales team Account details & Online resources introduction Product lead times and delivery days Standard product specification Delivery and after sale information Example Window order form Example Composite door order form Example Patiomaster order form Example Bay order form Example Conservatory order form Main Profiles chart Ancillary Profiles chart Product warranties HERITAGE TRADE FRAMES CONTENTS WELCOME TO TRADING WITH HERITAGE TRADE FRAMES Thank you for choosing Heritage trade frames to be your new supply partner. Please find below a short overview of our history and our commitment to how we will work together with you. I look forward to a long and happy trading relationship between our companies. Paul Culshaw MANAGING DIRECTOR CONTENTS Heritage Trade Frames is a family run business established in 1989. From our early days as a small local supplier to the trade, we have advanced to become one of the North West's most respected Super fabricators – offering a wide range of products from our 50,000sq ft production facilities opposite Bolton Wanderers Stadium. Our commitment to continuous investment in both the latest IT software and production machinery has enabled us to improve efficiencies and thus provide a stable pricing platform for our customers. A consistent service and stringent quality control have provided us with a “year on year “customer retention of over 97%, with several of our customers being with us from the day the factory opened. “Attention to detail” is key to our business ethos and we are rightly proud of the quality and service we provide – small things which show we care, such as contacting our customers via text or email to let them know the time we will deliver, or triple checking of ancillaries before they are loaded on the vehicles to ensure that when you receive your delivery every component has been delivered ensuring you finish your job on time and get paid promptly by your customer. We will continue to invest in improving our products and services to make sure that our customers will remain at the forefront of the industry for years to come. HERITAGE TRADE FRAMES WELCOME www. heritagetradeframes .co.uk 01204 664700