31364_A4 Welcome Pack 03.06.19.indd

HERITAGE TRADE FRAMES CONTACT DETAILS ACCOUNT DETAILS ONLINE RESOURCES Your account details for trading with us are as follows. Account Number: Payment Terms: Credit Limit: Customer Login details for website Customer Number – Username – Password – We’re ready to lead you into the future of uPVC products Payment terms are to be strictly adhered to, any deviation (without prior agreement) may result in orders being delayed. HERITAGE TRADE FRAMES ACCOUNT DETAILS / ONLINE RESOURCES www. heritagetradeframes .co.uk 01204 664700 CONTACT DETAILS Choosing to use our products is an important decision, which is why it is important for you to know that by choosing Heritage Trade Frames to be your new supplier, you will be dealing with a highly experienced trade frame manufacturer who has a broad understanding of the retail market in home improvements. We want you to feel totally confident in our ability to supply the products you order both on-time and to your exact specifications. Our customer service facilities are second to none and we know our business, wouldn’t be as popular & successful if we weren’t able to deliver the kind of service that customers demand buying direct or on-line will not mean you are compromising on either quality or service and we’ll be here whenever you need us. Internal Sales / Estimating / Customer service Garry Culshaw aftersales@heritagetradeframes.co.uk 01204 664705 James Culshaw orders@heritagetradeframes.co.uk 01204 664704 Andy Smith quotes@heritagetradeframes.co.uk 01204 664707 Rob Sinclair 01204 664718 Adam Culshaw 01204 664710 Order Processing / Technical Alan Redford aredford@heritagetradeframes.co.uk 01204 664703 Andy Cooke acooke@heritagetradeframes.co.uk 01204 664717 Darren dnaylor@heritagertradeframes.co.uk Naylor 01204 664706 Connor Eyre ceyre@heritagetradeframes.co.uk 01204 664712 Accounts Dawn dmcguinness@heritagetradeframes.co.uk Mcguinness 01204 664719 Suzanne suzannehughes@heritagetradeframes.co.uk Hughes 01204 664702 Nichola Makin nmakin@heritagetradeframes.co.uk 01204664709 Transport Stuart Hughes despatch@heritagetradeframes.co.uk 01204664714 External Sales Team Phill Cresswell pcresswell@heritagetradeframes.co.uk 07388600154 Dave Walton dwalton@heritagetradeframes.co.uk 07740881456 Pete ptownsend@heritagetradeframes.co.uk Townsend 07740881455 Richard Moore rmoore@heritagetradeframes.co.uk 07809342997 Heritage trade frames have invested into significant IT resources to allow our customers to be self-sufficient – this can be particularly helpful when communicating with your customers outside of normal office hours. Please take the time to explore these resources and please feel free to speak to any of the team if you need any assistance in the set up or operation of these great online tools. Track iT Provides easy access to all your current and previous orders – 24/7 Quote iT A brilliant, simple to use online estimating package. Quote iT setup Is an upgraded version of our QuoteiT system – this will allow you to apply mark ups and other information to your quote and will provide you with a consumer style estimate which you can give to your customer. (a small administration cost of £120 per annum applies). Satellite iT Is a full version of Evolution to allow you the flexibility to process everything available. Door Designer An online composite door ordering and estimating portal. Patio Designer An online Patio (Patiomaster) ordering and estimating portal. Technical A wealth of technical information about all of our products.